The Type of Information We Collect
By visiting our Site and using our services, we may collect information about you including but not limited to:
Personal Information That You Provide
When you make use of our Site, we may ask you to provide personal information including your first name, last name, email address, and phone number. We may request this information from you at various times when you are interacting with our Site, such as when scheduling a session, or when filling out a questionnaire through our Site.
We may use the personal information you provide to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Non-Personal Information and Data Usage
We may also collect nonpersonal information pertaining to how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Information about You that We Collect from Third Parties
We collect information from you that may also come from third parties, such as partners and service providers to the Site. These third parties assist us in maintaining data accuracy and improving the functionality of the Site to better serve you. As an example, we may get information about your interactions and experience with our Site from our partner agencies.
Use of your Information
We use the information collected primarily to provide you with an efficient, smooth, and customized user experience. However, we may use such information collected about you for a variety of commercial purposes. We use the information collected from you to perform a variety of functions, including but not limited to, the following:
Confirming your identity
Processing your payments and refunds
Enabling you to schedule a session with us
Preventing against theft, fraud, and criminal activity
Generating a personal profile about you to make subsequent visits to our Site more personalized.
Giving a reply to your requests or inquiries via our Customer Support
Monitoring and analyzing usage and trends to enhance your user experience with the Site
Sending you relevant marketing communications
We also use your personal information to troubleshoot and improve the functionalities of our Site.
We may also use information collected from you in relation to your use of the Site for administrative, security, and legal purposes (including detection and prevention of fraud and criminal activities).
We may also, with your consent, store video and audio recordings of your sessions in a secure location when you have a session with us which you will have access to. These video and audio files are primarily stored for your future reference and will automatically be deleted after three (3) calendar days.
How Long We Store Your Personal Information
We do not store your personal information for longer than is necessary to fulfill the purpose for which it was collected. However, we may retain and use your personal information to comply with our legal obligations, enforce our agreements and rights, and resolve issues. Upon request, we will endeavor to delete your personal information from our database.
Disclosure of Your Information
Under certain circumstances, Vita Lumen may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
By Law or to Protect Rights
Vita Lumen may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Vita Lumen
To prevent or investigate possible wrongdoing in connection with the Site
To protect the personal safety of users of the Site or the public
To protect against legal liability
Third-Party Service Providers
We may disclose your information to third-party service providers or other partners that perform services for us or on our behalf as permitted by law. These services include but are not limited to the following:
processing payments on our behalf;
sending marketing communications on our behalf;
helping us to create or maintain our databases;
helping us to research or analyze the people who use our Site; and
testing and troubleshooting our Site.
These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may, with your consent, share information such as your review of our services, on our Site with the general public. This information may include your first name, your initials, or your username.
Cookies are small pieces of data stored on your web browser and are used to keep track of the settings you have selected and actions you have taken on a site.
Provide a great experience for our visitors and customers
Identify users who register to the Site
Keep track of our Users, their usage of the Site, and their website access preference
Monitor and analyze the performance, operation and effectiveness of the Site
Ensure the Site platform is secure and safe to use.
Security, Storage, and Transmission of Your Information
Vita Lumen deeply cares about the security of your information and we take adequate steps and precautions to ensure the protection of your Personal Information collected through the Site from loss, misuse, unauthorized access, alteration, and destruction. However, a 100% security guarantee of information cannot be ensured on the Internet. Therefore, we encourage you to take personal care in choosing the information you send to us via the Site. In the case that any information under our control gets compromised, we will take appropriate steps to investigate the situation and notify the appropriate individuals whose information may have been compromised. We would also take other steps in accordance with applicable laws and regulations.
Information collected through the Site is stored and processed in the United States. If you reside in the European Union or other regions with laws governing data use and collection different from the United States law, please be informed that we may transfer information to a country that does not have the same data protection law as your jurisdiction and you consent to the transfer of information to any country in which we maintain facilities. We will however endeavor to take reasonable measures to keep an adequate level of data protection when sharing your Personal Information with such jurisdictions.
Links to Third-Party Websites
We fully comply with international laws that respect the privacy of children. Therefore we do not knowingly or intentionally collect or process any personal information from children under the ages of 18. If you are under 18 and you use our Site, stop immediately and do not send us any personal information. If you have reason to believe that a child under the age of 18 has provided personal information to us via the Site, please contact firstname.lastname@example.org. We will take adequate steps to delete such information.
You have the right to annually request a written, free of charge documentation of the personal information we have on you on our account files. To request this document, please contact email@example.com.
You have the right to correct, update, or request for the deletion of any information we have about you from our Site. You can make this request by emailing us at firstname.lastname@example.org. We will respond to your request as soon as we can. In cases where we may not be able to remove your personal information, we will endeavor to let you know that we are unable to do so and why. As an example, we may be required by law or otherwise to keep certain information for a certain time without deleting it. After the expiration of the retention time however, we will comply with your deletion request.
We may send administrative and marketing communications to you via email from time to time about your transactions on the Site, as well as customer service response to requests, customer surveys, and promotions, including updates about new services that may be available to you on the Site. You can choose to opt-out of receiving any marketing or promotional emails from us at any time by simply clicking on the “Unsubscribe” link at the bottom of any promotional or marketing email. Please be informed that you may not be able to opt-out of receiving non-promotional emails regarding your account or your transactions with us, and customer support responses.
European Union Users
European Union data protection law requires legal grounds for collecting and retaining personal data from citizens and residents of the European Economic Areas (“EEA”). Our lawful basis for collecting such information about you is permitted under Article 6, Sections 1(a), 1(b), 1(c), and 1(f) of the EU general data protection regulation 2016/679 (“GDPR”), as summarized below.
Consent: In some circumstances, you have given us your consent to collect your Personal Information for a specific purpose.
Contract: We may need your Personal Information to fulfill our contractual obligation to you on the Site as such as completing a payment process.
Legal Obligations: Sometimes, we are required by law to collect and use your Personal Information, such as applicable tax laws which may need us to store records of payments through the Site.
Legitimate Interests: This occurs when we have a good and fair reason to make use of your Personal Information and we do so in ways that are not detrimental to your interests and rights, such as pursuing our legitimate interests in running our business and is not directly detrimental to your rights, freedom, and interests. For example (i) detection and prevention of abuse and fraud; (ii) to send you marketing and promotional communications relating to our Services; (iii) analyze User’s interaction with the Site and with other Users so we can understand how better to improve the functionality of the Site to provide you with the best User experience; (iv) to ensure the safety and security of the Site.
Last Updated (22 August, 2020)